Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") are established for users of the online ticketing service in whose operation PIA Corporation (hereinafter referred to as "PIA") has been engaged (hereinafter referred to as this "Service"). In using this Service, users shall be deemed to have consented to the Terms.

Article 1 (Use of the Service)

When using this Service, users shall observe general manners and morals, and technical rules for Internet.
Any use of data mining, robots, or similar data gathering or extraction tools is strictly prohibited.

Article 2 (Preparation of Use Environment)

This Service is aimed at those who have made the correct settings for language (to display English characters), e-mail, and other configurations. PIA will not be responsible for any and all operations or their effects that are caused by anyone not satisfying the aforementioned conditions. In addition, PIA will not be responsible for any and all effects resulting from the improper operation of this Service by the user satisfying the conditions, such as improper OS installation and use of software, and problems in the communication environment.
Users acknowledge that there may be cases where it takes some time or is not possible for PIA to support the use of this Service depending on the mobile terminal to be used, including, but not limited to a newly released model, and shall give their prior consent thereto.

Article 3 (Application and Modification of Terms)

Both companies shall be able to amend these rules and regulations in accordance with the provision of Clause 4, Article 548 of the Civil Code. If these rules and regulations are amended, both parties shall notify the customer of the amendment, the details of the rules and regulations, and the effective date on their respective websites at least one (1) month prior to the effective date. When the two companies notify the customer of the amended rules and regulations and he/she uses the service after the effective date of the amended version, he/she shall be deemed to have agreed to the amended rules and regulations. If he/she does not agree to them, he/she shall be no longer able to use the service.
In addition to those provided for in the Terms, such provisions as the terms and conditions set forth by Event Promoters (as defined in Article 4.1.(2)), if any, shall also apply.

Article 4 (Purpose of Use of Personal Information)

PIA shall be entitled to use personal information provided by the user and specific information about the user (including such information as his/her preferences) for the following purposes. When using personal information for any purpose other than the following purposes, PIA shall formally notify the user of the purpose and shall obtain the consent thereof.

Sale and provision of tickets or goods such as books, CDs, and DVDs, and services handled by PIA (including, but not limited to taking orders, settling payments, and arranging delivery or exchange on the day);
Incidental services to the preceding item (1) (including, but not limited to informing users about the change, cancellation, or additional or next sale of tickets, of a performance by e-mail, mail, or phone call, and contacting users for confirmation deemed necessary in the course of providing services);
Operating activities and sales promotion, such as information guidance on PIA's service, and advertisement of goods and services of companies as determined appropriate by PIA;
Users support for PIA's services (including, but not limited to dealing with inquiries)
Provision of personal information of ticket subscribers and users of a performance to the promoter and operating company of the performance, management offices of the performers, and other relevant parties (hereinafter referred to as "Event Promoters"), for Event Promoters to inform the subscribers and users about admission, change or cancellation to the performance on the day, verify identity upon exchange of a ticket, and give information on performances, goods, and services to be provided by Event Promoters;
Implementation of a variety of questionnaire surveys and campaigns (including, but not limited to giving various gifts) to develop and provide other services of PIA;
Production of statistics that are gathered in a manner that can not be identified or identify individuals and marketing analysis using them in order to reference the development of new services and business operations.
Use and recording of access information (on the Internet, mobile sites, phone, etc.) to operate and manage systems, and deal with inquiries.

Article 5 (Provision of Users Information to Third Parties)

PIA shall not disclose to any third party information that it has come to know in the course of the use of this Service without justifiable reasons, except in the case where it falls under any of the following items

Users have agreed to the disclosure of personal information including, but not limited to name, address, phone number, gender, age, and e-mail address;
PIA discloses statistical information collected to understand the use trends of this Service, after processing it into a format by which no particular user is identifiable;
PIA provides personal information of ticket purchasers and users, in whole or in part (e.g., name, address, phone number, gender, age, etc.), to Event Promoters and performance hall managers to verify identity upon admission to the halls using the tickets purchased through this Service;
PIA provides personal information of ticket purchasers and users who have used this Service for the purchase, in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters to contact the purchasers and users to give notice of the cancellation, postponement, or change of a performance, and provide a refund service incidental thereto;
PIA provides personal information of ticket purchasers and users who used this Service for the purchase, in whole or in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters who have executed a personal information protection agreement with PIA, to inform the purchasers and users about performances, goods, and services to be provided by such Event Promoters;
PIA provides personal information of ticket purchasers and users who are in violation of the Terms upon the purchase, in whole or in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters to contact the purchasers and users;
Users infringe, or are likely to infringe copyrights, property rights, privacy, reputation, faith, or other rights of other users, third parties, or PIA;
In addition to what is listed in the preceding item, users cause, or are likely to cause a disadvantage, or damage to other users, third parties, or PIA;
The disclosure of information is permitted by legislation;
The disclosure of information is required by legislation;
The disclosure of information is requested by a public agency such as the police for a criminal investigation; or
The disclosure of information is otherwise necessary for the operation of this Service.

Article 6 (Operation of Service)

PIA shall have absolute and sole discretion on the operation of this Service, and be entitled to conduct monitoring the use of bulletin boards and other functions, and restricting the access thereto, on this Service;

Article 7 (Sales Method)

PIA may be entrusted with the ticket sales service based on the instructions about the sales method given by Event Promoters. There may be the case where a restriction is placed on the number of tickets to be sold or sales method, as necessary.

Article 8 (Ticket Sales Service)

In using this Service, tickets to be purchased by users shall be those handled in the online computer system of PIA (excluding some tickets).

Article 9 (Conclusion of Purchase Agreement)

Users shall make a purchase offer in accordance with the prescribed procedure, and in principle the purchase agreement shall be concluded upon the completion of such procedure.
After the completion of the purchase procedure, PIA will supplementarily send an e-mail of purchase confirmation to the e-mail address that was entered by the relevant user; provided, however, that PIA shall be in no way responsible for the failure of e-mail delivery due to entry of incorrect information for the e-mail address, illegible garbled characters therein, or any other defect in details of the purchase offer, or for any error with e-mail delivery including undelivery, misdelivery, delay in delivery, or rejection of the e-mail.

Article 10 (Payment of Costs)

When purchasing tickets, users shall pay the ticket cost at the time of purchase, as well as necessary fees for the service to be used, such as the special sales charge, system use fee, and fees related to payment and ticket delivery, as a service charge prescribed by PIA.
All payments by the users and/or the refund from the PIA under this Service including, but not limited to, the ticket cost and other charges shall be made in Japanese yen. The PIA shall be in no way responsible for any cost due to the foreign exchange fluctuation incurred by the users, if any.
If no payment is arranged by a user despite the conclusion of the purchase agreement, PIA may terminate the agreement upon expiration of the payment due date prescribed by PIA, and refuse the user from using PIA's service thereafter.
PIA shall be entitled to add or change each charge or fee, and change the payment method, by notifying users thereof in advance in a manner as determined appropriate by PIA.

Article 11 (Delivery of Tickets)

Ticket delivery after the conclusion of the purchase agreement shall be made by the means specified by PIA, and users shall select such means at the time of making a purchase offer. PIA may place any restriction on the delivery method as necessary.
In the event that a ticket is not received for reasons attributable to the user, PIA shall refund none of the ticket cost, service charge prescribed by PIA, fees related to payment and ticket delivery, and other charges and fees.

Article 12 (Refusal of Sales and Delivery)

PIA may refuse ticket sales or delivery to a user in the case where the user falls under any of the following items:

Submitting a false statement on the items prescribed by PIA, or failure to submit a necessary statement;
Causing a nuisance to other users or third parties, or any attempt to interfere with the smooth conduct of PIA's sales activities;
Failure to perform the prescribed procedure within a period notified by PIA;
Failure to follow the prescribed purchase method; or
Committing any other act in violation of the Terms.

PIA may claim compensation against the relevant user for any damage caused to PIA in connection with any event listed in the preceding paragraph.

Article 13 (Replacement and Change of Tickets, Cooling-off)

Any ticket for which the purchase agreement has been concluded shall not be replaced, changed, or cancelled for any reason whatsoever. Furthermore, cooling-off period shall not apply to tickets sold through this Service.

Article 14 (Loss and Theft)

PIA will not reissue tickets under any circumstances (including, but not limited to lost, stolen, and damaged tickets).

Article 15 (Refund on Tickets)

Event Promoters 0r PIA shall give notice to users about the change or cancellation of events, At the request of Event Promoters, PIA may under take ticket refund service associated with such change or cancellation on behalf of Event Promoters, with respect to the tickets that PIA has sold through this Service Unless expressly provided herein. PIA shall in no way responsible for the change or cancellation.
The refund shall be issued within the refund period requested by Event Promoters in the manner prescribed by PIA. PIA will not make any refund whatsoever on tickets for which the refund period has expired, or which are damaged or indiscriminable due to serious defacement.
The refund shall be limited to the amount of the ticket cost, system use fee, ticketing charge, and/or special sales charge (the delivery charge shall be refunded only when the relevant delivery has not been made), and the refund of a payment fee, service fee, transportation, accommodation, and communication costs, and any other charge of a similar nature shall not be issued. Users acknowledge and agree in advance that there may be cases where it takes three to four weeks for PIA to issue the refund, and shall give their prior consent thereto.

Article 16 (Termination and Resumption of Sales)

PIA will terminate the ticket sales for each individual event even during its sales period, when the number of tickets sold has reached the predetermined capacity; provided, however, that the sales may be resumed in the case where any of Event Promoters offers additional seats or performances.

Article 17 (Refusal of Use)

PIA may refuse users from using this Service, such as those who commit a nuisance or inconvenience to third parties, any act likely to interfere with PIA's service, acts set forth in Article 18 of the Terms, and any other act determined inappropriate by PIA.

Article 18 (Prohibited Matters)

Users shall not commit any of the acts listed below in using this Service. If such acts are found, PIA or Event Promoters may, at its or their discretion, make a ticket purchased by the relevant user invalid, or not permit the refund on such ticket or the admission to a performance hall therewith. In the case where the user is already in the hall, such user may be ordered to leave.

Infringement or potential infringement of copyrights, trademark rights, property rights, privacy, portrait rights, reputation, faith, or other rights of third parties or PIA;
Any act causing or likely to cause an inconvenience or damage to third parties or PIA;
Slander toward other users, third parties, or PIA;
Offenses or potential offenses against public order and morality, or provision to other users or third parties of information contrary to public order and morality;
Criminal acts, acts incidental thereto, or potential acts thereof;
Any act for profit, or for a purpose of the preparation thereof, through or in connection with this Service without PIA's approval;
Any act interfering with the smooth operation of this Service, or likely to otherwise interfere with this Service;
Use or provision of any harmful program including, but not limited to a computer virus, through or in connection with this Service;
Use of software performing automatic input or any other function of a similar nature, or any other attempt to use this Service in an unusual manner deemed inappropriate by PIA;
Any attempt to gain unauthorized access to other computer systems or networks connected to this Service;
Any act in violation of, or likely to violate laws and regulations;
Resale or provision for resale to third parties of tickets purchased from PIA for profit;
Resale or attempt for resale of tickets, for an amount over the ticket value, or via an auction or online auction; or
Any other act determined inappropriate by the PIA Corporation.

Article 19 (Copyrights)

Users shall not be allowed to use information or files provided through this Service beyond the scope of the private use permitted by the Copyright Act without the authorization of the person entitled to the information or files, in any manner whatsoever.

Article 20 (Damages for Mistake in Ticketing)

PIA's liability for damages to users for mistake in ticketing shall be limited to the value of the ticket.

Article 21 (Exemption from Responsibility about Tickets)

PIA will not be responsible for the sale of tickets other than those directly purchased from PIA.
PIA shall in no way be responsible for the damage caused to any user or third party as a result of significant delay or failure by this Service in determining whether or not an offer to purchase or purchase of a ticket is made, or in giving notice thereof, due to the events such as heavy traffic in any communication line, or an unexpected error in any computer system.

Article 22 (Service Cessation, Discontinuation, Change, etc.)

PIA shall be entitled to cease, discontinue, change, suspend, abolish, or postpone this Service in the event of falling under any of the following items:

Regular or emergency maintenance of any system for this Service;
The circumstances under which it is not possible to provide this Service in a usual manner, such as a war, rebellion, riot, labor dispute, earthquake, volcanic eruption, flood, tsunami, fire, blackout, or any other emergency;
Cessation, discontinuation, change or any other of a similar nature of the services by communication carriers; or
Any other temporary interruption in any equipment or system that PIA determines necessary for the operation of this Service.

PIA shall assume no responsibility to users for the cessation, discontinuation, change, suspension, abolition, or postponement of this Service under the preceding paragraph.

Article 23 (Disclaimers)

PIA shall be in no way responsible for the damage caused to any user or third party as a result of the provision of various information about, or otherwise in connection with this Service, except when such damage is caused with the intention or gross negligence of PIA. In addition, this Service shall be used at the full responsibility of users, and with the consent and at the responsibility of the relevant statutory agents including, but not limited to, his/her parents when used by minors.
PIA will process personal information entered and sent by users upon the use of this Service, including, but not limited to the encryption thereof, to strictly control and pay careful attention to such personal information; provided, however, that no guarantee shall be made to completely prevent leaks, loss, falsification by others, or other misconduct in relation to information.
PIA shall not guarantee in any way the safety, accuracy, certainty, usability, recency, fitness for purpose, legitimacy, morality, and other natures of the content of this Service, information and services providing through this Service, and information and other data that users obtain through e-mails or other messages sent by this Service or PIA.
PIA have no concern with any and all information, services, and other data contained in each site linked from this Service, and shall in no way be responsible therefor.
PIA shall not guarantee that the number of tickets and quantity of other goods or services sold through this Service always satisfies users' purchase requirements, or that any description printed on tickets or other goods sold through this Service is true and fair (including whether the description will meet the purpose of the ticket or goods).
PIA shall not be responsible for any matters arising in connection with this Service after the completion of the purchase procedure and the purchase confirmation notice to the users in accordance with Article 9,
The PIA Corporation shall not be responsible for any damage caused to third parties as a result of any users' acts.

Article 24 (Changes to Service)

PIA will make changes to any system or details of this Service without prior notice when determining it necessary for the operation thereof.

Article 25 (Governing Law)

Any matter relating to the establishment, execution, and interpretation of the Terms as well as the provision of this Service shall be governed by and construed in accordance with the laws of Japan without reference to any rule concerning conflicts of laws.
If any provision of the Terms is found to be invalid, unlawful, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions hereof.

Article 26 (Court with Jurisdiction)

Disputes arising between any user and PIA in connection with this Service shall be settled through consultation between the parties in good faith.
In the event that the parties fail to settle through consultation, such dispute shall be submitted to the Tokyo District Court or the Tokyo Summary Court as the agreed exclusive jurisdiction in the first instance.

Article 27 (Separability)

If any clause or part of these rules and regulations is deemed invalid or unenforceable in compliance with the Civil Code, the Consumer Contract Act or any other laws or ordinances, any other part of these rules and regulations shall remain in force.

Article 28 (United Nations Convention on Contracts for the International Sales of Goods (1980))

United Nations Convention on Contracts for the International Sales of Goods (1980) shall not apply to any sale, purchase or any other arrangement under this Service.

Supplementary Provision: The Terms shall become effective on January, 20, 2014 (Japan Standard Time).
The Terms were partially revised on March 31, 2020 and enforced on the same day.

End of the Terms

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